Shipping policy

SHIPPING & RETURNS

Willow Spring Apothecary

✧ A Gentle Note on Fulfillment

Each order is prepared with care, intention, and attention to detail.

Orders are typically processed within 3–5 business days (Monday through Friday, excluding holidays).
We do not process or ship orders on weekends.

During high-volume periods such as sales, holidays, or vendor events, processing times may be slightly extended. We appreciate your patience during these times and promise your order is being handled thoughtfully.

All products are ready to ship and crafted in small batches.

✧ Shipping Information

We currently ship within the United States using trusted carriers such as USPS and UPS.

Shipping options include:

  • Standard shipping
  • Expedited shipping

Rates and delivery estimates are calculated at checkout based on your location and selected shipping method.

At this time, free shipping is not offered.

Delivery timelines vary depending on the carrier and your location. Once your order has shipped, estimated delivery details will be provided at checkout and through your tracking information.

✧ Tracking & Delivery

Once your order ships, you will receive a tracking number via email so you can follow its journey.

If your package is delayed, we recommend checking your tracking information first, as it provides the most up-to-date status. Shipping delays can occasionally occur due to carrier conditions or transit issues.

If you need additional assistance, you’re always welcome to reach out. While delivery is ultimately handled by the carrier, we’re happy to help however we can.

✧ Lost or Stolen Packages

If your package is marked as delivered but cannot be located, please contact the shipping carrier directly to file a claim.

If your package appears lost in transit, feel free to reach out and we will do our best to assist you in contacting the carrier.

Willow Spring Apothecary is not responsible for packages that are lost or stolen after they have been marked as delivered. Please ensure your shipping address is secure.

✧ Incorrect Shipping Information

Please take a moment to carefully review your shipping details before placing your order.

Willow Spring Apothecary is not responsible for orders shipped to incorrect addresses provided at checkout.

If you notice an error, contact us as soon as possible. We will do our best to update your order if it has not yet been processed.

✧ Returns & Exchanges

Due to the nature of our products and for hygiene and safety reasons, all sales are final.

We do not accept:

  • Returns
  • Exchanges

All items are non-returnable, including personal care products.

We encourage you to review product descriptions and ingredient lists carefully before purchasing.

✧ Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 3–5 days of delivery.

To help us resolve the issue as quickly as possible, please include:

  • Photos of the item
  • Photos of the packaging

Each situation is reviewed with care, and we will determine the most appropriate resolution. This may include a:

  • Replacement
  • Refund
  • Store credit

depending on the circumstances.

✧ Order Changes & Cancellations

Orders may be canceled within 24 hours of purchase, as long as they have not already been processed or shipped.

If you need to make a change (such as updating your address or correcting an item), please reach out as soon as possible. We will do our best to accommodate your request before processing begins.

Once an order has been processed or shipped, changes can no longer be made.

✧ Product Care & Disclaimer

Our products are created with thoughtfully selected, plant-based ingredients and are intended to support simple, intentional self-care rituals.

Because individual skin sensitivities can vary, we recommend:

  • Performing a patch test before use
  • Reviewing ingredient lists carefully, especially if you have allergies

Discontinue use if irritation occurs.

If you are pregnant, nursing, or have specific health concerns, please consult a healthcare professional before use.

All products are for external use only.

These statements have not been evaluated by the Food and Drug Administration.
Our products are not intended to diagnose, treat, cure, or prevent any disease.

✧ Ingredient Transparency

Each product is crafted in small batches using herbally infused, plant-based ingredients.

Because we work with natural materials, slight variations in color, texture, or scent may occur. This is a normal and beautiful part of working with botanicals and does not affect product quality.

Full ingredient lists are always provided on individual product pages so you can shop with confidence.

✧ A Final Note

Willow Spring Apothecary is rooted in care, intention, and transparency.

We believe in setting clear expectations while creating a space that feels calm, supportive, and trustworthy. If you ever have questions, concerns, or simply need guidance, you’re always welcome to reach out.

Contact:
WillowSpringContactUs@Gmail.com